"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.
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Lehekülgede arv320 lehekülge
Lugemise aeg10:40 tundi
Arvutus põhineb keskmisel lugemiskiirusel, kus 200-250 sõna lugemiseks kulub 2 minutit.